Kontaktcenter – Vad är och innebär det?
Kontaktcenter är ett term som beskriver ett företags kundservice-centrum. Här konvergerar alla slags olika kanaler som firman använder att träffa och servera sina kunder. Kontaktcentret är ett livsviktigt verktyg för alla företag, oberoende av vad deras businessmodell är. Orsaken för viktigheten är det, att när allting är koncentrerat på ett ställe så är det enklare […]
Contact Center Companies in Estonia: Top 10
Introduction Have you ever felt overwhelmed by too many tasks? Have you found yourself attempting to call back multiple clients simultaneously? If so, the solution lies in a call center. In this article, we’ll introduce you to the top 10 contact center companies in Estonia, helping you make an informed choice for your company. Forus […]
Omnichannel contact center: the standard of 2024
An omnichannel contact center is one way to enhance good customer service. However, one can always ask whether customer service matters in any case. The fact is that good customer service matters more than people even realize. Even 80% of consumers think that receiving true value when using company services leads to using their services […]
Global Business Processes Profit From Contact Centers
Global business processes are different activities to create value for customers efficiently, reliably and multidimensionally. There are several reasons why companies outsource several business processes to contact centers. First of all, contact centers can cover a wide range of global bp companies to support businesses. As a result, companies can focus more on their core […]
Inbound Contact Center: How Is It Different From Outbound?
Inbound contact center can be an excellent opportunity for increasing profitability thanks to its part-time formula. Inbound contact services receive calls from customers to provide them with information and explanations. At the same time, outbound contact centers perform more complex tasks. It calls potential customers for sales purposes in hopes of closing deals. What Is […]
Telephone Contact Centers: Test The Efficiency Of Your Solutions
Telephone contact centers remain a vital communication mode in today’s world. Recent statistics state that 48% of consumers prefer to communicate through phone. Furthermore, 75% of respondents want impersonal interaction for customer support. It is very important for companies that the right call center is a solution for customers. In the long term, an excellent […]
International Contact Center: An Ideal Workplace?
International contact center appeared as my solution. I used to live in a cold country in the Nordic countries, Sweden. I never liked winter with snow and ice. But for a long time I dreamed of moving away from Sweden to a warmer country. I joked about being born in the wrong country. So, moving […]
Contact Center Companies in Europe – Top 10
Customers want to use a wide range of channels to communicate, and contact center companies help businesses to achieve that. By having various customer support channels, you will have more opportunities to connect with your audience. Indeed, nearly 66% of customers use at least three different communication channels to reach customer service. Whether your […]
Modern Contact Center: What Powers Its Performance?
Today’s modern contact center is no longer just a place to handle incoming calls – it’s a strategic communication hub powered by digital tools, data, and customer-centric design. It provides a medium through which companies interact with their customers regularly. Compared to a decade ago, contact centers have made significant advances in efficiency, flexibility, and […]