KATRIUM – CONTACT CENTER, RESEARCH AND BUSINESS SUPPORT SERVICES

About Us

0
LANGUAGES
0 +
YEARS
0 +
PROJECTS
0
FREELANCERS

AboutKatrium

 

Katrium offers multiple B2B BPO solutions that will help your business to flourish in these difficult times. We use a flexible and innovative approach, that will adapt to your business needs and the market situation your customers are in. We believe in hard work, transparency, and adaptability. 

Katrium has evolved from a small local business into a trusted international business partner. Most of our business relationships have grown into partnerships during long years of cooperation. We do not seek a “quick-win” but we go for a “win-win” type of relationship. 

We are experts in how and why. We offer unique solutions with purpose-built problem-solving that are tailored to your industry and need. We act as part of your team, not just an outsourcing partner.

 

Our Team Is A

Part Of Your Team

 

Katrium team is incomparable. Our employees are also your company’s employees and they play an important role in every way. We are very proud to have the best employees on board. Over the years, we have also failed in recruitment and the important lessons have been learnt. Now, in 2019, we have invested heavily in employee orientation, project management as well as customer management. Being pioneers in telework, we hope to continue our growth and to raise the profile of the industry. The feeling of cohesiveness is important to us, even though we work in many countries and on many different projects. We are proud of each Katrium employee!

Proactive customer service

How can we help

 

CONTACT CENTER

Our versatile and multilingual contact center services cover all of your company needs 24/7 and 365 days a year.

BUSINESS SUPPORT

Our comprehensive business support services help companies to focus more effectively on their core business. 

RESEARCH SERVICES

Our international and local market research services include qualitative and quantitative telephone interviews.

CONTENT SERVICES

Our multilingual content services include articles, newsletters and blogs for any industry. We especially deliver for casino, gambling, fashion, travel and food industries. 

BACK OFFICE & VIRTUAL ASSISTANT

Virtual assistant available whenever needed.

 

HR SERVICES

Recruiting, selection, and interviewing. Onboarding and training of your team members. 

DATA MANAGEMENT

Outsource all your data and document management, data collection, data entry and data digitalization.

TRANSLATION & TRANSCRIPTION

Multilingual translation, transcription services, and other smart localization solutions for your business to grow internationally. 

 

meet our expert team

photo 645b4

KATRI

Managing Director
Katrium's purposeful and passionate project coordinator. Katri is responsible for the operational management and administrative matters of the entire company. She is also responsible for the development and networking at Katrium.
photo 581b (1)

VIKTORIA

Country Manager
Accurate and thorough Viktoria is responsible for all matters related to our headquarters, international projects and administrative tasks. Viktoria has been working with Katrium for more than 10 years and is a member of Katrium's management team. Contact: viktoria@katrium.eu
photo 782b

HANNA

Project Coordinator
The tasks of the proactive and calm Hanna working in our Tallinn office include versatile office work, customer service, writing blogs and assisting in projects.
photo 863.jpgb

PÄIVI

Research Interviewer, Customer Service Representant
Päivi, who cares diligently for her work and is independent, works at Katrium as a research interviewer and is part of our customer service team. She has a long line of experience in research interviews, office work and in the tourism industry.
photo 639b1

VILLE

Senior Researcher
Our energy package Ville has been at Katrium for over 10 years. He handles the project as a project and this talkative valuable member of our team, is also known as the Super-Interviewer.
photo 985.jpgb

VIRPI

Interviewer, Scheduler
Persevering and reliable Virpi always handles her work carefully and accurately and has worked at Katrium since 2016. She has gained experience in telephone work for 12 years before that. Virpi also handles our Swedish-language projects in addition to making appointments and research interviews.
photo 861.jpgb

PETRA

Customer Success Manager
Systematic and social Petra is involved in our customer service team and also conducts interviews and appointments. She handles her work diligently and with joy and has accumulated previous experience in many different countries in various customer service positions.

PLEASE SEND US YOURQUESTIONSAND

LET US GROWYOUR BUSINESS!

Shopping Basket