Katrium
Contact center, research and business support services
KATRIUM – CONTACT CENTER, RESEARCH AND BUSINESS SUPPORT SERVICES
Katrium
Contact center, research and business support services
About Us
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FREELANCERS
Katrium offers multiple B2B BPO solutions that will help your business to flourish in these difficult times. We use a flexible and innovative approach, that will adapt to your business needs and the market situation your customers are in. We believe in hard work, transparency, and adaptability.
Katrium has evolved from a small local business into a trusted international business partner. Most of our business relationships have grown into partnerships during long years of cooperation. We do not seek a “quick-win” but we go for a “win-win” type of relationship.
We are experts in how and why. We offer unique solutions with purpose-built problem-solving that are tailored to your industry and need. We act as part of your team, not just an outsourcing partner.
Katrium team is incomparable. Our employees are also your company’s employees and they play an important role in every way. We are very proud to have the best employees on board. Over the years, we have also failed in recruitment and the important lessons have been learnt. Now, in 2019, we have invested heavily in employee orientation, project management as well as customer management. Being pioneers in telework, we hope to continue our growth and to raise the profile of the industry. The feeling of cohesiveness is important to us, even though we work in many countries and on many different projects. We are proud of each Katrium employee!
KATRI
Managing Director
Katrium's purposeful and passionate project coordinator. Katri is responsible for the operational management and administrative matters of the entire company. She is also responsible for the development and networking at Katrium.
VIKTORIA
Country Manager
Accurate and thorough Viktoria is responsible for all matters related to our headquarters, international projects and administrative tasks. Viktoria has been working with Katrium for more than 10 years and is a member of Katrium's management team. Contact: viktoria@katrium.eu
HANNA
Project Coordinator
The tasks of the proactive and calm Hanna working in our Tallinn office include versatile office work, customer service, writing blogs and assisting in projects.
PÄIVI
Research Interviewer, Customer Service Representant
Päivi, who cares diligently for her work and is independent, works at Katrium as a research interviewer and is part of our customer service team. She has a long line of experience in research interviews, office work and in the tourism industry.
VILLE
Senior Researcher
Our energy package Ville has been at Katrium for over 10 years. He handles the project as a project and this talkative valuable member of our team, is also known as the Super-Interviewer.
VIRPI
Interviewer, Scheduler
Persevering and reliable Virpi always handles her work carefully and accurately and has worked at Katrium since 2016. She has gained experience in telephone work for 12 years before that. Virpi also handles our Swedish-language projects in addition to making appointments and research interviews.
PETRA
Customer Success Manager
Systematic and social Petra is involved in our customer service team and also conducts interviews and appointments. She handles her work diligently and with joy and has accumulated previous experience in many different countries in various customer service positions.