Our contact center is at your disposal 24/7 and 365 days a year. We offer multichannel, multilingual BPO services. Most of our clients are international small and medium-size businesses. We provide our services to online businesses as well as to those with physical stores. Our tailor-made solutions are designed to answer any requirements in any language. As part of our multichannel solutions, we have live chat and email services, which are excellent ways for up- and cross-sales. 80% of our call center agents have an academic background, and most of them are fluent in two or three languages.
All our calls are recorded for internal quality purposes.
Our multichannel services ensure that your clients receive customer service when and how they want it.
24/7 and 365 days a year, our multichannel and multilingual customer service will make sure all your clients are well taken care of.
We will make sure all forum and conference participants are aware of your event and are properly registered, as well as informed with all the background necessary.
Update your client register and activate both past and existing clients by calling them and reminding yourself.
We will generate leads and perform business-to-business marketing.
Any telephone work that your company needs.
Call center services focus on serving customers over the phone. The main purpose is to handle both inbound and outbound calls. Call center services often use automated attendants and interactive voice menus, and calls can be redirected and routed as needed.
Contact center services are a slightly broader concept, including various communication channels. It utilizes multiple communication channels for efficient and high-quality customer contact, allowing customers to receive service through their preferred channel.
Contact us and let’s make your communication channels efficient!
A multilingual, efficient, and fast solution for handling matters, which customers will appreciate.
Ensure that the needs of your customers are always taken into account and that no customer is left unserved.
Multilingual technical support is available 24/7. Trained professionals address technical challenges and solve problems.
In inbound marketing, we create valuable content and positive experiences for customers to attract them to our company’s services.
In outbound marketing, we actively approach potential customers by communicating directly with them.
An effective marketing strategy involves using both methods and leveraging their strengths. Inbound marketing helps create awareness and interest in your company, while outbound marketing can turn potential customers into active ones.
We can assist you with inbound marketing through services such as SEO, social media, and content creation. For outbound marketing, you can benefit from our contact services, for example.
We go through hot leads on your behalf and arrange meetings.
We take care of inviting everyone to events on your behalf, and we record registrations with comprehensive attendee information.
Whether customers are new or existing, we update customer records and activate them by calling and reminding them about you.
We go through your company's potential customers and identify who the hottest leads are.
We assist with order reception and processing.
We handle the reception, logging, and processing of complaints.
Customer service’s task is to assist the customer and ensure their satisfaction with the service. The customer should receive service whenever they need it, and high-quality and smooth customer service plays a significant role in building customer trust. Quality customer service ensures the creation of a positive customer experience. A high-quality and functional customer service ensures a memorable experience for the customer, which may lead them to return to the service again. It can also serve as a competitive advantage in the market. It also directly impacts the company’s brand and how customers perceive the company.
By outsourcing customer service to us, you benefit from our years of experience and expertise in providing innovative solutions. Our customer service can be delivered multilingually, around the clock, and 365 days a year. We have top-notch tools and an experienced team for delivering customer service, with customer orientation as the cornerstone of our operations. We handle customer service through various channels, such as email, live chat, phone, and social media. By outsourcing, you can create higher-quality customer service, save costs, and free up your resources for core competencies. You also enable your company to scale more efficiently, as customer service is available in just the right amount, exactly when you need it.
Whatever the calling task may be, we handle it on your behalf.
By outsourcing contact services, you save on costs and resources. A wide range of different services for contacting your customers.
We identify by phone who will be attending, register them, and contact them after the event.
We get the right people in and keep the conversation flowing.
Telephone switchboard and switchboard services. We either transfer the call or record the callback request so that every customer receives service.
We conduct a range of phone-based surveys to gather valuable insights and extend tailored offers to our audience.
Technical support plays a crucial role in customer satisfaction, business continuity, and brand development. If technical support is lacking, customers may become dissatisfied, leading to potential losses to competitors.
We offer high-quality services developed over the years for efficient problem-solving that are multilingual, cost-effective, and available 24/7, 365 days a year.
We utilize an advanced ticketing system to simplify the management and tracking of issues and other events, enabling prioritization and staying up-to-date.
We assist in escalation and coordination, providing innovative solutions to problem-solving and helping to coordinate actions to align with the common goal.
We go through your company's potential customers and identify who the hottest leads are.
Whether customers are new or existing, we update customer records and activate them by calling and reminding them about you.
Customers receive assistance whenever they need it.
Ensuring the smooth and high-quality operation of web services requires a significant amount of time and resources. Quality and functional service are crucial for customer satisfaction and the company’s reputation. If services fail, there is a risk of losing customers and damaging the company’s brand. By outsourcing web services, you can improve the quality of services, save costs, and free up your own resources. We provide assistance in managing web services through sensible outsourcing. Our services are offered flexibly, tailored to your needs, allowing you to ensure efficient scalability for your business and have resources available whenever you need them, in just the right amount.
We enable your company to free up resources for focusing on core activities, save costs, and boost sales by outsourcing contact services. Our goal is to always create the best possible customer experience, which fosters a positive impression on customers and encourages them to return to use our services again. We offer a comprehensive range of contact services that can be tailored to suit your needs.
Over the years, we’ve assembled a top team of professionals equipped with innovative tools and solutions. The customer is always at the forefront of our operations. We aim for long-term partnerships where we grow together. We genuinely want to assist you and be part of your journey towards development and growth. Read more about us at Katrium here!
Flexibility is part of our DNA; every service can be tailored to your specific needs. We’re always available precisely when you need us.
Our service prices are competitive, and by outsourcing services to us, you can save costs. Maintaining large resources internally can be costly, but we can help you save. Additionally, outsourcing allows you to focus on your core competencies.
We also enable you to scale your business efficiently. We help you adapt to changing needs quickly and effectively. You’ll have resources for your company’s operations exactly when you need them. Thus, you can confidently focus on growing your business.
Our services can be implemented rapidly when the situation demands it; we can start within a week!
Our services enable your business to access advanced and flexible solutions tailored specifically to your needs. Our skilled team ensures an unparalleled customer experience and innovative solutions for various situations and needs. By outsourcing services, you can, for example, free up your company’s resources to focus on core business activities, activate customers, acquire new leads, and also save costs. You can also provide customers with the most suitable and convenient way of doing things, which they also appreciate.
A multilingual, efficient, and fast solution for handling matters, which customers will appreciate.
Ensuring that the needs of your customers are always taken into account, and no customer is left unserved.
Multilingual technical support available 24/7. Trained professionals address technical challenges and solve problems.
We go through hot leads on your behalf and arrange meetings.
We take care of inviting everyone to events on your behalf, and we record registrations with comprehensive attendee information.
Whether customers are new or existing, we update customer records and activate them by calling and reminding them about you.
We assist with order reception and processing.
We handle the reception, logging, and processing of complaints.
Whatever the calling task may be, we handle it on your behalf.
We identify by phone who will be attending, register them, and contact them after the event.
Telephone switchboard and switchboard services. We either transfer the call or record the callback request so that every customer receives service.
We conduct a range of phone-based surveys to gather valuable insights and extend tailored offers to our audience.
We go through your company’s potential customers and identify who the hottest leads are.
Whether customers are new or existing, we update customer records and activate them by calling and reminding them about you.
Customers receive assistance whenever they need it.