Katrium - Call center, research and bussines support services -

who we are

Katrium is a company with over 10 years of experience in offering call center,
research and business support services internationally. Our office is based in
Tallinn, Estonia. At Katrium, we offer tailor-made services for small and medium sized companies as well as
subcontracting solutions for bigger companies. Our main market is in Finland,
but our services cover whole of Europe and Russia.
We will do it for you!

RESEARCH SERVICES

All your market research needs. Customer surveys and customer satisfaction monitoring.

Call Center

Multilingual 24/7 inbound and outbound services, including chat and email handling.

BUSINESS SUPPORT

Wide virtual assitant service for all your needs including media following and translations.

Customer driven

Loyal

Professional

Long-term oriented

together we can...

ABout KATRIUM

We want to grow together with you, beside you, supporting your business and finding win-win relationship. Most of our clients are there with us from the beginning, as we help them to develop and evolve through offering long-term solutions. Our clients are not measured in size or in market share, our clients are measured by continuity and stability.

Limitless possibilities...

CAll Center

Multilingual customer service 24/7
Conference and event registration
Live chat

Information is power...

RESEARCH SERVICES

Business to business research
Business to consumer research
International market research
Customer feedback surveys
Competitor analysis

Concentrate on essentials...

BUSINESS SUPPORT

Virtual assistant and backoffice services
Web moderator services
Translations services
Media monitoring

56

served industries

200+

adhoc
freelancers

64

language available

11

Years of experience

98%

satisfaction rate

56

ongoing
projects

Quality choice

All our services are tailor-made to ensure to offer you the most flexible and cost-effective solution there is in the market.

Multichannel service

Our services are made to serve perfectly your targetgroup whether its live-chat, telephone customer service or WhatsApp conversation.

Part of your team

We understan that your client are very important to you and we do not want to be one-time subcontractor, instead we want to be part of your own team.

Cost effective

Money doesn´t grow in trees, but you need to earn it. We trust that in a long run our cooperation will be profitable, but the our main goal is to build a long-term relationship with a win-win outcome.

Move to this era

You need to be where your client are. Speak the same language with your clients through our international multilingual call center.

Problem solving

There are no problems, there are only challenges. We commit to find a solution regardless of the challenge we have.

Dedication

As a small company we are agile, flexible and we adapt to any situation in order to give the best possible service to you or your clients.

Unique approach

Each and every customer is unique and special to us. This also goes to the customers clients, we treat them as our own.

Future

We are proud of our work and reputation. We are proud of our workers, partners and our customers. We take care of each and one of them to ensure that the future together is guaranteed and that they can be proud of Katrium too.