about KATRIUM

Katrium is a Finnish-owned company, specialized in international contact center, market research, and business support services.
The headquarters of Katrium are located in Tallinn, Estonia. Within 15 proud years of experience, we have
established a powerful network of international freelancers, who are
sharing our values and do their best to meet our customers’ expectations.

At Katrium, we offer tailor-made solutions for small and medium sized companies as well as
subcontracting solutions for bigger companies. Our main markets are in Finland and the Baltic countries but our services cover whole Europe, including Russia.

We will do it for you!

our services

contact
center

Our versatile and multilingual contact center services cover all of your company needs 24/7 and 365 days a year.

Research services

Our international and domestic market research services include qualitative and quantitative telephone interviews.

Business support

Our comprehensive business support services help small and medium-sized companies focus more effectively on their core business.

Content
services

Our multilingual content services include articles, newsletters and blogs for any industry. We especially deliver for casino, gambling, fashion, travel and food industries.

The latest blogs

Are Telephone Interviews still useful for Market Research?

English post

Are Telephone Interviews still useful for Market Research?

Companies often carry out market research through telephone interviews. Still, it is a technique that is increasingly becoming stagnant in the past. Usually, people do not answer the phone if they do not know who is on the other end, especially if it is a company phone number. The best way to get the interviews … Continue reading

INBOUND ASSISTANCE: WHAT IT IS AND WHAT ARE THE BENEFITS FOR COMPANIES

English post

INBOUND ASSISTANCE: WHAT IT IS AND WHAT ARE THE BENEFITS FOR COMPANIES

Inbound employees are taking care of customers while at the same time, becoming ambassadors of corporate values are the cornerstone of a winning inbound service.Thanks to inbound assistance, the company has the opportunity to establish unique relationships with its consumers. If it can build, brick by brick, an authentic conversation with its customers, it will … Continue reading

Inbound or Outbound Contact Center: What are the differences

English post

Inbound or Outbound Contact Center: What are the differences

The contact center can be an excellent opportunity for earning thanks to the part-time formula that it generally offers. Both for students, as it also allows them to have time to study and follow university courses. Both for homemakers, who perhaps have time for their household chores and the care of their children. Of course, … Continue reading

Features to test when moving to telephone contact center solutions

English post

Features to test when moving to telephone contact center solutions

Despite different communication modes in today’s world, the telephone still plays a vital role within contact centers. Recent statistics support this claim, with 48% of consumers preferring to communicate through phone. And 75% of respondents wanting human interaction for customer support. For companies, having the right telephone contact center as a solution for customers is … Continue reading

Outsourcing call center services in companies

English post

Outsourcing call center services in companies

Due to increased competition in the market, more and more companies worldwide outsource their call center services to other telemarketing companies. The call center activity is one of the most important aspects of any company, whether it is outsourcing or not. Telephone service covers the customer or commercial attention, which leads to significant benefits for … Continue reading

Characteristics and trends in call center outsourcing

English post

Characteristics and trends in call center outsourcing

Outsourcing through a contact center is the business strategy of substituting a company’s contact center services for an outsourced business. This outsourced company manages all kinds of customer services, from incoming calls to outgoing calls. Today’s call center service providers have diversified to include much more in the scope of services offered. In general, hiring … Continue reading

about KATRIUM

We will do it for you!

our services

contact center

Research services

Business support

Contentservices

The latest blogs

contact
center

Content
services