about KATRIUM

Katrium is a Finnish-owned company, specialized in international contact center, market research, and business support services.
The headquarters of Katrium are located in Tallinn, Estonia. Within 12 proud years of experience, we have
established a powerful network of international freelancers, who are
sharing our values and do their best to meet our customers’ expectations.

At Katrium, we offer tailor-made solutions for small and medium sized companies as well as
subcontracting solutions for bigger companies. Our main markets are in Finland and the Baltic countries but our services cover whole Europe, including Russia.

We will do it for you!

our services

contact center

Our versatile and multilingual contact center services cover all of your company needs 24/7 and 365 days a year.

Research services

Our international and domestic market research services include qualitative and quantitative telephone interviews.

Business support

Our comprehensive business support services help small and medium-sized companies focus more effectively on their core business.

The latest blogs

Everything you need to know about Telephone Mystery Shopping

English post

Everything you need to know about Telephone Mystery Shopping

The key to improve every business is to create a proper international communication. The contact center becomes a strong pillar in the operation of the company. The contact center must always be up to date to the company networks, proposals, and news. Next to the knowledge of the products, employers must know how to talk … Continue reading

Contact center as a tool for company brand building

English post

Contact center as a tool for company brand building

The world is a marketplace that changes every day. In this frame, companies must introduce new services and products to keep up and reach the leading position. To accomplish this, nowadays it’s essential to offer the best services for the customers. Communication is the key to success, and there are different ways to take care … Continue reading

Multilingual customer support

English post

Multilingual customer support

In accordance with the digitalization of many services, companies can operate abroad without having to move their physically. However, thereby increasing demand for multilingual customer support and customer service should be considered as well. But by outsourcing an adjusted service like an international call center or online chat from Katrium, this can be done without … Continue reading

Outsourcing call center services

English post

Outsourcing call center services

Every business should be aware of the fact that the key to a successful Customer- Relationship- Management (CRM) is proper communication, which commonly includes some sort of call center service, too. But then again, sometimes the implementation might appear a bit difficult. However, with the right partner by your side, the outsourcing of an international … Continue reading

The Necessity of Multilingual Contact Centers

English post

The Necessity of Multilingual Contact Centers

No matter where you are, it’s indisputable that proper communication is the key to any successful business. But due to the globalization of our world, companies have to adapt the way they communicate and represent themselves on an international level, too. Keep in mind that international trade enables enormous opportunities for any business which is … Continue reading

Approaching International Markets

English post

Approaching International Markets

Surely, the impact of globalization is ubiquitous and has an effect on every one of us. Especially ambiguous corporations can profit by the boundless benefits of international markets by taking advantage of increased revenues and improved opportunities. First of all, the volume of sales adopts a whole new dimension of value just by realizing the … Continue reading