who we are

Katrium is an international company that specializes in contact center, research and business support services. Our main office is based in
Tallinn, Estonia. During over 12-years of operations we have grown our extensive and international network of freelancer, that are supporting us when needed.

At Katrium, we offer tailor-made services for small and medium sized companies as well as
subcontracting solutions for bigger companies. Our main market is in Finland,
but our services cover whole of Europe and Russia.

We will do it for you!

—

research services

Contact center

Business support services

customer driven

loyal

professional

long-term oriented

together we can achieve anything...

OUr values

We want to grow together with you, beside you, supporting your business and finding win-win relationship. Most of our clients are there with us from the beginning, as we help them to develop and evolve through offering long-term solutions. Our clients are not measured in size or in market share, our clients are measured by continuity and stability.

Contact center

Our versatile, multilingual and multichannel contact center (call center) services cover all your company needs 24/7 365 days a year. If you are searching for customer service, help desk, event registration or live-chat services, Katrium is the partner you are looking for as our overall and tailor-made contact center solutions are made exactly for your industry. If You need a partner to generate leads, activate old and existing clients or cold calling as well as updating customer register, You are in a right place.

Research and data collection

Our international and domestic market research services include qualitative and quantitative telephone interviews. We also offer over-flow and subcontracting services to other market research companies. All our interviewers are native and thanks to our very wide freelance network we are able to offer our clients over 64 languages.

Business support services

Our comprehensive business support services help small and medium size companies to concenterate more on their core business. One of the most important part of these services are translation and international virtual assistant services.

56

served industries

200+

adhoc
freelancers

64

language available

12

Years of experience

98%

satisfaction rate

Quality choice

All our services are tailor-made to ensure to offer you the most flexible and cost-effective solution there is in the market.

Multichannel service

Our services are made to serve perfectly your targetgroup whether its live-chat, telephone customer service or WhatsApp conversation.

Part of your team

We understand that your client are very important to you and we do not want to be one-time subcontractor, instead we want to be part of your own team.

Cost effective

Money doesn´t grow in trees, but you need to earn it. We trust that in a long run our cooperation will be profitable, but the our main goal is to build a long-term relationship with a win-win outcome.

Move to this era

You need to be where your client are. Speak the same language with your clients through our international multilingual call center.

Problem solving

There are no problems, there are only challenges. We commit to find a solution regardless of the challenge we have.

Dedication

As a small company we are agile, flexible and we adapt to any situation in order to give the best possible service to you or your clients.

Unique approach

Each and every customer is unique and special to us. This also goes to the customers clients, we treat them as our own.

Future

We are proud of our work and reputation. We are proud of our workers, partners and our customers. We take care of each and one of them to ensure that the future together is guaranteed and that they can be proud of Katrium too.