Jeff Bezos, the American entrepreneur and businessman renowned as the founder of Amazon.com, once articulated, “Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. “Katrium boasts over 16 years of specialized experience in outsourcing call center, navigating through a fiercely competitive market. Despite the rapid technological advancements witnessed over the past decade, Katrium’s forward-thinking approach has not only ensured survival but propelled us to excel. Our capabilities extend beyond mere support; we actively drive sales, broaden client outreach, and leverage cutting-edge technology. Therefore, it’s fair to assert that Katrium stands as a premier and top seasoned player in the industry.
Advantages of outsourcing your call center to Katrium
Outsourcing to a new company can feel risky, like sailing through the Bermuda Triangle with an inexperienced captain – anything could go wrong. That’s why having a seasoned sailor like Katrium in charge can transform your business and lead it to success. Outsourcing call centers can save businesses up to 50%, as per Scorebuddy on Call Center Outsourcing. Below are the advantages of outsourcing your call center to Katrium.
Customer first policy:
We prioritize your customers above all else. Our goal is to assist them in resolving their issues while reflecting your brand‘s tone and customer-centric values. According to HubSpot, 88% of customers express that good customer service increases their likelihood of making repeat purchases.
Knowledge sharing:
At Katrium, we believe “Knowledge is like a flame; when shared, it illuminates minds and ignites the thirst for more”. Understanding your need for comprehensive information, whether you’re a startup or an established enterprise, is crucial. We’re committed to providing you with all the insights necessary to understand your customers’ needs and grow your business effectively.
Mutual Support
It is rightly said that We rise by lifting others. Managing a call center can be overwhelming, requiring significant time and effort. However, we alleviate this burden by handling the entire process, from hiring (with your approval) to onboarding and training your team members. Our rigorous quality assurance ensures top-notch customer service from every consultant.
Streaming the process:
Outsourcing your contact center may seem daunting, but we streamline the process with various departments and managers collaborating to deliver exceptional support services. We ensure seamless operations and eliminate obstacles when onboarding new clients.
What outsourcing call center can you assign to Katrium?
Inbound call centers service:
They receive incoming calls from customers seeking help or with questions. Support teams usually oversee these centers since the calls come from existing customers with issues or inquiries. Below are the services we deal with:
Inbound sales
We prioritize individual buyers’ needs, challenges, goals and opportunities while making a sales call. This helps make a sale easy. UserGuiding’s data on inbound marketing statistics suggests that employing inbound marketing strategies can lead to up to 62% more savings while tripling your leads compared to traditional outbound tactics.
Technical support
We provide technical customer support for the companies that do not want to build their own in-house team.
Help desk services
We provide the end users with the information related to your company, product or services.
Reservation services
Our consultants are going to reserve the product, call times and provide.
Order Processing
Eliminate the hassle of managing orders and inventory checks. Let us handle it for you!
Call Center Services for Small Businesses
Embarking on your business venture? Our consultants will assist you in becoming accessible and responsive to your customers.
Outbound call centers
They make outgoing calls to potential customers. Sales teams often manage outbound centers to cold call potential customers and pitch their products. Companies may also use outbound calls to conduct surveys and gather market research. Here are the services we provide:
Order Processing:
Eliminate the hassle of managing orders and inventory checks. Let us handle it for you!
Call Center Services for Small Businesses
Embarking on your business venture? Our consultants will assist you in becoming accessible and responsive to your customers. Signpost’s data on call center statistics reveals that even in the digital age, 76% of consumers still favor using the phone for customer service inquiries.
Virtual Receptionist:
From call transfers to initial inquiries, we ensure your customers are directed to the appropriate person. It’s all part of our service package.
Navigating Real-World Customer Support through Outsourcing Call Center
Customer support cases in real life involve various aspects of the process. Customers can vary in their attitudes, from easy-going to those seeking quick resolution without much conversation. However, it’s crucial to adeptly handle customers from all groups. Let’s explore a few examples:
Scenario 1: Customer Confusion
Sometimes, customers might contact us by mistake. For instance, one customer called when they needed help with an internet modem from another service. While we couldn’t directly assist with their issue, we promptly provided the correct contact information for the relevant support team in their state. Our commitment to helping customers in every scenario shows our dedication to finding solutions.
Scenario 2: Prioritizing students education
Consider a scenario where a customer purchases a new laptop to attend online classes but encounters difficulties setting it up. Recognizing their concern about missing classes, we patiently dedicated over two hours on the phone, ensuring their laptop is fully operational. This level of commitment exemplifies our dedication to customer satisfaction.
Scenario 3: Handling Media Attention
Once, an agent responded quickly to a customer query, impressing a reporter working on a story about customer support. Though unaware of the reporter’s identity, our swift resolution earned us a testimonial and reinforced our reputation for excellent service, even under media scrutiny.
Scenario 4: Client-Centric Excellence
We aim to uphold a client satisfaction rate of 98 percent, achieved through regular audits to track customer satisfaction and evaluate our employees’ performance using diverse metrics. Our consultants consistently meet this target, and in the unlikely event of a decrease, we conduct thorough analyses to facilitate continuous improvement, thereby averting similar issues in the future. Our commitment extends beyond customers to maintaining the excellence standards expected by our clients.
Conclusion: Elevating Business Transformation Through Outsourcing Call Center Expertise
Katrium is a leading player in the outsourcing customer service industry, boasting over 16 years of experience in this competitive market. Our tagline, “smart outsourcing,” encapsulates our work culture. Our uniqueness stems from our flexibility and result-oriented vision, making us valuable partners. We have long-standing relationships with clients dating back to the inception of our organization. Let’s schedule a meeting to explore how we can facilitate your business transformation.
