Outsource some tasks to a service provider and you will see a clear difference in your company’s results thanks to reduced costs and increased competitiveness. In a global world, you need to be more competitive than ever, but how do you do it? Outsourcing certain processes, functions or even departments of a company is becoming a factor that directly affects business success. With their help, companies can focus on their core business, which makes it possible to raise the quality level of the products or services offered.
However, many needs related to the core business can divert attention from the fundamental factors influencing the company’s success. These are not minor issues that can be ignored, but the ability to look to external and specialized service providers to handle them is increasingly valued.
What Is Business Processing Outsourcing?
Business Processing Outsource is a strategy that consists of subcontracting certain project or organizational functions to another company to provide these services.
These external service providers are also focused on the activities they offer. Therefore, they have more excellent knowledge, technological development and experience to manage these business areas than the companies that provide their services.
We can distinguish two types of BPO:
- Back-office: internal company tasks such as personnel management.
- Front-office: It is responsible for its internal functions where the company is in contact with its customers, such as customer service.
How To Outsource?
The process of using BOP is quite simple. First, find out which business processes are the most problematic, incredibly time-consuming, and hindering business growth. Then you create a list of all the elements needed to complete them. In general, the most important are technology and knowledge.
The next step is to find suppliers for these services. Companies specialize in many fields that operate in different languages, so try to find your supplier. Once you’ve found a candidate, ask them how things work and how they can ensure they meet the parameters you require. This discussion helps you to ensure the quality of the service. It also helps to understand how the BPO system works.
Why To Outsource?
Outsourcing can bring a lot to your business. First, as already mentioned, it allows you to focus on the basic processes of the company, which guarantee its future and provide more significant competitive advantages.
In addition, the acquisition of external suppliers lightens the company’s internal structure, which improves the ability to respond and adapt to market needs. Hiring a BPO service provider reduces the company’s fixed costs. You replace these costs with variable costs that are tailored to your needs and are more efficient and productive. This cost saving increases the capital available for investments in the company’s critical areas. And while increasing investment can help, it’s not the only way to stay current.
Contracts with specialized quality suppliers bring the latest technologies of each process within reach of the company. You can eliminate the risk of technological obsolescence in functions that are not essential for the business. As a result, the company improves its ability to provide higher quality end products or services.
Finally, outsourcing some of the services leaves the management of the personnel handling these functions in the hands of third parties. These are external employees who are not dependent on the company’s human resources department.
The sum of these positive aspects of outsourcing can determine a company’s success. Seven out of ten European companies have already outsourced part of their processes. However, the decision to outsource some of the company’s tasks cannot be made without taking into account the special features of the business. Each company has different needs and opportunities that determine which processes are outsourced and which are outsourced directly.
What Types Of BPO Could Help Your Company?
These improvements may seem useful, but they are also abstract and hard to imagine. Therefore, we see how outsourcing can be applied to different aspects of the company.
Outsource The Sales Process
There is no magic solution to improve sales. However, a BPO provider can put your team in touch with the best potential clients. At the same time, they can find the best information to facilitate the negotiation process. With BPO, you can get customers by filling the sales funnel.
The main goal is to grow the list of potential customers. BPO sales providers have a specific list of digital marketing platforms they can use to find leads. They can look for potential clients in places like Linkedin or company websites. Then they get the information they need to make it easier to do business with them and speed up negotiations.
You can decide what type of customers you are most interested in and leave it to the BPO company to find and contact them. You define the requirements of the potential customers and the company so that your BPO specialist can start sourcing them. Since your BPO partner uses the emails and accounts you provide, none of your customers will know the difference between those taking on a BPO specialist and your sales team. This way, your team will only take action once the meeting has been arranged.
Additionally, if your BPO partner finds a client that could be particularly helpful, they can pass it on directly to your team. You can focus on your most important customers and give them special attention tailored to their unique needs.
Human Resources BPO
Recruiting and initial interviews can take weeks of your team’s time. Reviewing resumes, setting interview dates, and eliminating all those who don’t meet the requirements for the position are tedious tasks that don’t need to be taken care of inside a company. If your company doesn’t have a dedicated HR department, it’s likely that senior management is wasting their time on some of these processes.
Outsourcing human resources allow you to avoid this. All you have to do is specify the requirements you need. When the final nominees start rolling in, all you have to do is decide which nominees you like best. You have all the necessary information about each applicant from the start, instead of finding out through various tests and interviews.
In addition, the BPO company can also handle other tasks, such as the preparation and publication of announcements. As a specialized company, they have more experience with the process. He knows more techniques and technologies useful for recruitment, knows how to design better advertisements and distribute them most effectively. This makes it much easier for the ideal candidate to find the ad, get noticed and decide to apply.
They also have the opportunity for active recruitment. In other words, in addition to posting an offer and waiting for interested applications, they can search for qualified individuals and contact them themselves. Sometimes they may already know talented people who fit your needs through previous recruitment processes. Also, they are more likely to be interested in the position by contacting them directly.
Outsourcing Operations And Operations Management
So far, we have seen examples of ways to outsource entire processes. However, it is also possible to outsource much more specific tasks within the company. Database management, spreadsheet preparation, detailed competitor research, gathering information on a topic…
You can outsource almost all personnel, office and growth functions either completely or partially. Of course, you should never outsource your core functions, but removing the noise around them can be helpful.
Think about the things that get in your way every day. How much time do you spend checking your email to make sure everything is in order? Do you book your travel and hotel efficiently? Or do you choose the first option in your free time without looking for something better? Whatever the problem, it may be a smart place to consider business process outsourcing services.
Outsource The Right Processes To The Right Partners
BPO can help organizations of all shapes and sizes. However, it can be difficult and unpleasant to relinquish control over any aspect of your business. That’s why it’s best to start by giving up time-consuming and cumbersome tasks far from the company’s core business.
You can always start there, and if you are satisfied, you can start expanding the cooperation. If you find a suitable partner, you can see how they react to your Feedback and get closer to your ideal performance. You eagerly get rid of unnecessary tasks.
However, remember that the goal of BPO is to unburden you so that you can focus on what is most important to your business. If you’re wasting your time with a low-quality partner, there’s no point.
This is why it’s important to outsource to someone you trust, rather than buying the cheapest.