Inbound Call Center: Increasing Customer Satisfaction
Inbound call center help improve customer experiences and support business growth. According to a Zendesk study, 57% of customers were satisfied with the service they received last year, and 76% reported improvements in their support experiences. In today’s competitive market, great customer support is no longer optional. It is a key differentiator. Companies that invest in […]
A Guide to Call Center and Contact Center Outsourcing
Call center and contact center outsourcing has become an integral part of a company’s business strategy for achieving efficiency, cost savings, and high-quality customer service. In this article, we will delve into its details and explore what it entails, why companies opt for it, key differences, benefits, challenges, best practices, and how Katrium supports clients […]
Contact Center vs Call Center: The Right Model for Your Business
Contact Center vs Call Center: Why does the choice matter? And why should your business invest in one of these solutions at all? It has been proven that for 60% of customers, the customer service experience is not only an asset. If the service experience isn’t satisfying, customers are likely to switch to a competitor. […]
Call Center in Lithuania: A Smart Choice for Global Customer Support
A call center in Lithuania offers an ideal balance between quality and cost-efficiency. The country is well-educated and most of the people are fluent in multiple languages, which is perfect for international customer support. With strong digital knowledge and growing experience in outsourced services, Lithuania is fast becoming trusted for global call center operations. For […]
Why call center: their importance in global markets?
Have you ever wondered why call center services are important? As customer expectations are rising faster than ever, companies need to ensure efficient communication and problem-solving. That’s where Katrium’s call center comes in. Call centers are considered one of the most important things a business can have, with experts projecting the global market of call […]
Callcenter – Så här ringer proffsen
Callcenter kallas den delen av ett företag som håller på med telefonsamtal. Uppgifterna för callcentret varierar, men som namnet säger, har dom med telefonsamtal att göra. Poängen med att uppehålla ett callcenter är att centralisera företagets kommunikation, samt ge service till kunderna. På Katrium vet vi mycket om callcenter och olika knep och tips gällande […]
Nurturing Calling and Cold Calling: The Key Differences You Need to Know
Many businesses struggle to understand the key differences between nurturing calling and cold calling. While cold calling often leads to frustration and rejection, nurturing calling helps build lasting relationships and improve sales conversions. Many business owners struggle with the effectiveness of cold calling. Recently, an CEO of a small technology company reached out to me […]
Call Center in Estonia: Trends and Insights
In today’s business landscape, where consumers demand excellence before committing their resources, call centers serve as vital conduits connecting people with companies. Consequently, they are often regarded as the forefront representation of a business. Research suggests that prioritizing customer satisfaction within these call centers leads to heightened customer retention rates. For example, a remarkable 94% […]
CRM Solutions For An Efficient Call Center
CRM or customer relation management is a technology meant to collect data of different customers and interact with them. The call could be a sales inquiry, a complaint, a request for help, or perhaps a question about an invoice. On top of that, customers want a fast but not hasty service. Perhaps most importantly, customers […]