15 YEARS OF EXPERIENCE
Tailored and Flexible Multichannel Contact Center Services

Our contact center is at your disposal 24/7 and 365 days a year. We offer multichannel services multilingually.

15 YEARS OF EXPERIENCE
Full-Service International Market Research Services

Katrium offers multilingual qualitative and quantitative market research and data collection. We also provide research services as subcontractors to bigger market research companies.

15 YEARS OF EXPERIENCE
Versatile Back-Office and Business Support Services

Our business support services will help you to concentrate on productivity and cost-effectiveness. These services are part of our other services such as contact center and thus can be offered at very reasonable rates.

15 YEARS OF EXPERIENCE
Multilingual Translation Services
and SEO-optimized Content Services

We offer SEO-optimised, multilingual, unique and high-quality content for your webpage as a part of your online digital marketing strategy.

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Our Services

Business Support Services

  • Translation Services

    Native-checked translation and proofreading services.

  • Content Creation

    We will write your blogs and update your company's social media accounts.

  • Customer database maintenance

    We keep your databases up to date according to GDPR requirements.

  • Virtual Assistance

    We provide you with a multilingual virtual assistant available 24/7.

  • Event Management

    We will take care of all event management for you.

  • Data Entry

    Outsource all your repetitive manual work to us.

Contact Center Services

  • Customer Service

    Multilingual customer service through multiple channels; chat, telephone, WhatsApp, Skype, emails.

  • Contact Services

    Various contact services covering all communication via phone.

  • Booking

    Client prospecting, lead generation and booking meetings to boost your sales.

  • Event Marketing

    Different stages of event marketing including calling potential participants.

  • Switch Board

    Make sure you do not miss a call.

  • Live-chat

    Multilingual live chat customer service.

Research Services

  • Customer Surveys

    Listen to your customers through continuous feedback.

  • Competitors Analysis

    Learn from you competitors.

  • Personnel Surveys

    Understand your personnel better.

  • International Research

    Expand your operations abroad.

  • Mystery-Shopping

    Experience your service the same way your customers do.

  • Deep Interviews

    Get to the heart of things and gain comprehensive understanding.

SEO, Social Media and Content Services

  • Search Engine Optimisation (SEO)

    Promote your brand with Internal and external SEO, Google Ads, as well as search engine visibility.

  • Product Presentations

    Make new products exciting and continuously desirable.

  • Blogs, Articles, Reviews, Newsletters

    Excite new customers and surprise existing ones with fresh content.

  • Experiences and Recommendations

    Recommend and guide your customers to acquire your products and use your services through positive examples.

  • E-Books and Guides

    Enhance your marketing strategy with free e-books and guides.

  • Multilingual Content

    You have access to over 60 languages. Always human written, no AI. 100% plagiarism free.

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ABOUT KATRIUM
 

Katrium is a Finnish-owned company, that specialises in offering wide range of international outsourcing and business support solutions such as contact center, back-office and virtual assistant services, market research, SEO, SMO and content services.

The headquarters of Katrium is located in Tallinn, Estonia. Within 16 proud years of experience, we have established a powerful network of international freelancers, who are sharing our values and doing their best to meet our customers’ expectations.   

At Katrium, we offer tailor-made solutions for small and medium-sized companies as well as on-demand subcontracting BPO solutions for bigger organisations. Our main markets are Europe, but our services also cover USA.

 

We are committed to growth and success of your company.

 

our customercomments

Katrium localization and translation services have helped us reaching the right target group in their local language.
Katrium offered us multilingual ad-hoc solution that was very efficient and effective in reaching customers overseas.
BPO outsourcing cooperation with Katrium have brought us optimal competitiveness in the market and added value for our existing and new customers.

Want to know more how you can optimize your business by outsourcing?

Schedule a conversation!