Nowadays customer service is becoming more important than ever before. Business magnates, customer services experts and motivational speakers are highlighting the value of building customer loyalty. Still, there are some difficult days where there seems to be no end. Then, a bit of motivation is necessary to keep going and remember the worth of customers. So, let’s get to these Customer Service Quotes!
But why is customer service so important?
Customers are the main reason why a business is successful or not. And, customer service providers are the connection between the company and the customers. That’s why communication skills, being proactive and providing a great service is essential. Therefore, these implementations can lead to:
- Customer loyalty: building a trust and loyal relationship with the customer can make the company achieve its full potential. Since, they will be responsible for spreading the word about the business.
- Distinction in the Market: good customer service is key in today’s saturated market to outstand competency. Indeed, a research done by Khoros, showed that after a poor experience 65% of customers switch to a different brand.
- Opportunity of progress: each interaction with the customer is an opportunity to keep learning. Their feedback can offer invaluable insights to improve different areas and continue growing.
Customer Service Quotes
Customer-Centric Business Philosophy
- “When you help others feel important, you help yourself feel important too.” – David J. Schwartz, Author and Motivational Speaker
- “To listen closely and reply well is the highest perfection we are able to attain in the art of conversation.” – François de La Rochefoucauld, Essayist
- “We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.” – Jeff Bezos, Founder Amazon
- “You don’t earn loyalty in a day. You earn loyalty day-by-day.” – Jeffrey Gitomer, Author and Professional Speaker
- “Thank your customer for complaining and mean it. Most will never bother to complain. They’ll just walk away.” – Marilyn Suttle, Success Coach
- “A satisfied customer is the best business strategy of all.” – Michael LeBoeuf, Business author and former management professor
- “If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” – Ray Kroc, Founder McDonald’s
- “Quality is remembered long after the price is forgotten.” – Gucci Family Slogan
- “Your most unhappy customers are your greatest source of learning.” – Bill Gates, Co-founder Microsoft
The Art of Service and Conversation
- “Customers remember the feeling more than the words spoken.” — Katri Kaukiainen, CEO Katrium
- “I believe in the power of recognition and empowerment leading to great employee engagement. And employee engagement is critical to guest engagement. Employee empowerment and recognition is the core of our culture and how we achieve outstanding customer service.” — Herve Humler, President the Ritz-Carlton Hotel Company
- “Instead of focusing on the competition, focus on the customer.” — Scott Cook, Director eBay and Procter & Gamble
- “You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.” – Jerry Fritz, Director Management Institute University of Wisconsin
- “It is not your customer’s job to remember you, it is your obligation and responsibility to make sure they don’t have the chance to forget you.” — Patricia Fripp, presentation expert, speech & sales coach
- “To give real service, you must add something which cannot be bought or measured with money, and that is sincerity and integrity.” — Don Alden Adams, President of the Watch Tower Bible and Tract Society of Pennsylvania.
- “Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh, CEO Zappos
- “Good customer service costs less than bad customer service.” – Sally Gronow, Customer Manager Welsh Water
The Bottom Line
Customer service should not be just a mere department within an organization, but an essential part of the company. To provide an excellent service and prioritizing the customers, can make a difference and excel the competition.
You can explore our comprehensive suite of services that we provide in Katrium and feel free to reach out. Don’t hesitate to contact us for your customer service needs.
