Customers want to use a wide range of channels to communicate, and contact center companies help businesses to achieve that. By having various customer support channels, you will have more opportunities to connect with your audience. Indeed, nearly 66% of customers use at least three different communication channels to reach customer service.
Whether your goal is to grow your business through new strategies, expand your products, or turn your existing customers into loyal ones, having remarkable service and care is undoubtedly a great asset for achieving customer satisfaction and increased sales. Good news: A dedicated contact center is the best way to provide customer care. So, let’s dive in and explore the top contact center companies in Europe!
Cloudtalk
Cloud talk is a contact center company with nearly 7 years of experience. They help companies improve their connection with customers over the phone and make customer service a competitive advantage to increase revenues. They operate in Bratislava, Slovakia; Prague, Czech Republic; Delaware; and New York, United States.
With CloudTalk, you will receive workflow automations to save time and increase revenue. Additionally, you will benefit from improved call quality and stability globally, as well as efficient call flows and international coverage in 160 countries.
Contact Center company Katrium
Katrium is a Finnish-owned company. Moreover, their headquarters are in Tallinn, Estonia. With 17 years of specialized experience in multiple outsourcing services, they excel in providing contact center services.
Katrium offers inbound and outbound call center and contact center services. Their contact center operates 24/7 and 365 days a year. They provide multichannel services and multilingual BPO services. Furthermore, with Katrium, you receive telephone, SMS, live chat, Whatsapp and email customer service and any other inbound service. Their tailored and flexible multichannel contact center will help you with event registration and appointment setting, activation of new and existing clients, sales and marketing, tech support, prospecting and lead generation as well as B2B marketing, and other outbound telephone work. If you are interested in our services, don’t hesitate to reach out and contact us!
Transcom
Transcom, with nearly 50 years of experience, became the first international trade in Bangladesh’s history. Additionally, their headquarters are in Stockholm, Sweden. Furthermore, they provide customer service, technical support, and various services through a large network of contact centers and work-at-home agents.
With Transcom, you will get enhanced customer service with digital solutions such as automated translation, omnichannel automation, speech and text analytics, chatbots, and integrated platforms that will empower the customer experience.
Akio
Akio is a contact center company with 45 years of experience. Moreover, their headquarters are in Paris, France. Additionally, their innovative technologies contribute significantly to the evolution of contact center services in Europe. Furthermore, Akio is dedicated to enhancing customer experience by providing specialized services in customer interaction management solutions.
Specifically, Akio’s software editor specializes in improving the omnichannel customer experience of call centers and customer service departments. In particular, this company manages customer interaction across a wide range of channels like telephone, emails, Facebook Messenger, and Twitter, unifying all of them into a single, useful tool.
Deloitte Digital
Deloitte Digital is a consultancy that is part of Deloitte. Specifically, this company connects the customer experience to sales, marketing, and service. Moreover, their global headquarters are in London, England, and they operate 48 studios around the world.
With Deloitte Digital, you receive omnichannel service design, customer service vision and strategy, a transformation roadmap and business case development, and a model design for service delivery. Additionally, they provide optimization and personalization of the customer experience, self-service capability development, and more.
Altitude Software
Altitude Software, with 30 years of experience, operates out of Lisbon, Portugal. They are a global provider of omnichannel customer experience solutions. They commit to delivering innovative and efficient contact center solutions.
Altitude Software offers self-service capabilities through chatbots and AI solutions to perform different automated customer service tasks, self-serv IVR available 24/7, inbound call center that delivers calls to the most appropriate agent and, outbound dialer to contact customers via the most effective or preferred channel.
NICE Ltd.
NICE with nearly 37 years of experience, headquarters itself in Ra’anana, Israel. They are globally recognized as experts in analytics, automation, and cloud solutions. Their advanced contact center technologies set a new standard in the Contact Center as a Service (CCaS) Europe market.
With NICE Ltd., you will get global 24/7 and 365 days of omnichannel customer support with enhanced cross-functional collaboration; management of your Cloud technology, including systems updates and upgrades; contact center expertise from voice to reporting to customization with APls and much more.
Diabolocom SAS
Diabolocom SAS with 16 years of experience, bases itself in Levallois-Perret, France. They are specialized in cloud-based contact center solutions. And, also committed to innovation and strengthening customer-centric solutions.
Diabolocom SAS provides AI in your cloud telephony solution, available in all languages and directly accessible via API. They enable you to personalize your outbound calls through CRM integration and centralize your communication channels with an omnichannel solution.
United Call Centers
United Call Centers (UCC) is a company with nearly 24 years of experience. And, since 2008 it has pioneered integrating home-work. They are headquartered in Miskol, Hungary. They provide customer service solutions in any country, language or dialect in the world.
With United Call Centers, you will benefit with omnichannel and multilingual assistance, forefront technology including personalized call routing, real-time voice analytics, IVR and IVA systems, interactive messaging platforms, integration with the next generation platforms, and much more.
CONTENT GURU LIMITED
CONTENT GURU LIMITED, based in Bracknell, United Kingdom, has around 18 years of experience. The company specializes in providing leading cloud contact center solutions. They are recognized as a major contributor to the European CCaS sector.
This company provides in over 60 countries a cloud-based omnichannel customer experience solution that ensures that customer’s needs, requests and issues are instantly and accurately resolved. Also, it offers support and supervision of remote and hybrid workforces and a better visibility over previous history of interaction across channels.
Contact Center Companies
Contact center companies are more than ever a key in making or breaking your business. Therefore, offering the right technology and providing a desired level of customer service helps to achieve customer engagement and loyalty towards the brand.
In Katrium, we are always aiming to create outstanding customer experience, and our values are working together, goal orientation and customer-oriented operations. If you are interested in our Contact Center services or any other services we provide, don’t hesitate to reach out and schedule a meeting with us!
