Introduction
Have you ever felt overwhelmed by too many tasks? Have you found yourself attempting to call back multiple clients simultaneously? If so, the solution lies in a call center. In this article, we’ll introduce you to the top 10 contact center companies in Estonia, helping you make an informed choice for your company.
Forus
Forus is a multi-service provider in Estonia. Their services span real estate, taxis, security, sports clubs, and contact centers. Forus stands out as one of the notable contact center companies in Estonia, offering 24/7 availability. Additionally, they handle security measures, including video surveillance.
Katrium
Finnish-owned company, Katrium, is headquartered in Tallinn, Estonia. Katrium boasts 17 years of experience in outsourcing services, including call center operations. Our call center services offer customer support in multiple languages such as Estonian, Russian, English, Finnish, and more. Katrium’s advantage is having a multilingual contact center which allows them to expand to international clients. Contact us and we can discuss how we can help you!
LiveAgent
While LiveAgent’s headquarters are in Bratislava, Slovakia, their customer support services have a global reach. Company offers features like call recording and call routing, ensuring high-quality service.
Transcom
This company operates globally, its contact centers offer support related to IT, sales, and customer care. Transcom is one of the leading contact center companies in Estonia. It claims to have 85 various call centers, which are located across 27 different countries.
Telia
Telia is a well-known telephone operator company in Estonia that offers contact center services. Their headquarters are based in Stockholm, Sweden. Telia provides different packages to ensure that every client’s need is met. Telia specializes in various industries, including retail, healthcare, and finance.
Elisa
Just like Telia, Elisa is also a well-known telephone operator company in Estonia, with services mainly spread across the Nordic region. Elisa provides efficient customer support while utilizing the latest technologies.
ESECOM
ESECOM, an Estonian company based in Tallinn, offers a range of services from IT to call centers. They are one of the best contact center companies in Estonia, providing inbound and outbound call center services.
CGI Estonia
CGI Estonia is a client-focused company specializing in committed customer support and telemarketing services. They excel in technical assistance. CGI Estonia’s call centers efficiently handle customers’ needs, ensuring high satisfaction.
StrongPoint
StrongPoint, originating from Norway (Raelingen), has its main offices situated there. Their services include technology solutions and call center services. Among the leading contact center companies in Estonia, StrongPoint prioritizes providing support for retail businesses, including order processing, customer service, and technical support.
Kontaktikeskus
Originally from Latvia, Kontaktikeskus is a call center service provider focusing on customer and technical support, as well as telemarketing. As one of the active contact center companies in Estonia, Kontaktikeskus aims to deliver state-of-the-art service. They have multiple offices in Estonia and one in Latvia to skillfully handle all customer interactions.
Conclusion
While contact center companies in Estonia vary significantly, they all share a common goal: to provide excellent customer service and satisfy businesses and their clients. Feel free to explore Katrium’s contact center, and don’t hesitate to reach out if you have any questions.
