Customer Service Strategy: The Key to Business Growth
A quality customer service strategy makes the difference between the success and failure of any business. Having the best products or services means nothing without quality customer support. For creating a successful customer service strategy you need to understand what your customers expect. You don’t know where to start? We are here to help you. […]
Customer service training: Building strong relationships
With successful communication with clients, companies gain a lot. Without adapting to its client needs, companies could suffer great losses. Mistakes can often be expensive, and that is why customer service training is very important. It helps to create lasting relationships with customers. The research of the management magazine Harvard Business Review came to the […]
Lead Generation from Cold Calls: Turning Prospects into Customers
Lead generation from cold calls, what is it and why should you do it? In today’s competitive business landscape lead generation is key to business growth, and one of the oldest yet highly effective methods for lead generation is cold calling. By reaching out directly to potential clients, companies can introduce their services, gauge interest […]
Effektiv kundeservice med Katrium – nøkkelen til fornøyde kunder
Kundeservice er hjertet i enhver bedrift som ønsker å bygge og opprettholde sterke kundeforhold. For selskaper kan det være en utfordring å oppnå høy kundetilfredshet, spesielt i en tid hvor kundens forventninger stadig øker. Vi i Katrium tilbyr skreddersydde kundeserviceløsninger som ikke bare tilfredsstiller, men overgår kundens forventninger. Men hvorfor er kundeservice så viktig, og […]
Customer service experience as a key competitive advantage in marketing
Customer service experience is the most crucial part of a successful business. But only if it’s good! Its impact can be seen in areas like brand reputation, customer loyalty and business growth. Customers remember both – good and bad service experiences for a long time, and these can naturally influence their future purchasing decisions. One […]
Email Customer Support: Exceptional Service in a Digital Age
Today, technology is changing very fast, and it is important to keep up. So, why is email customer support still popular? Why do many companies continue to use it even with newer methods like chatbots and call centers? The first thing that comes to mind is detailed inquiries. It also records communication. In this article, […]
Kundservice på finska – är det värt det?
Kundservice på finska är en möjlighet som alla skandinaviska företag borde överväga. Finska är ett väldigt unikt språk, och Finland har en population av 5,6 miljoner. Inte det största skandinaviska landet, men ändå en betydande marknad. Ifall ditt företag är intresserad av finska kundservice, så kan vi på Katrium hjälpa till! Vi erbjuder mångspråkigt service […]
Nurturing Calling and Cold Calling: The Key Differences You Need to Know
Many businesses struggle to understand the key differences between nurturing calling and cold calling. While cold calling often leads to frustration and rejection, nurturing calling helps build lasting relationships and improve sales conversions. Many business owners struggle with the effectiveness of cold calling. Recently, an CEO of a small technology company reached out to me […]
Customer Relation Management to Crush Your Competition
Want to increase customer loyalty, streamline sales, and boost revenue? Customer Relationship Management (CRM) is the key to crushing your competition! CRM helps businesses track, analyze, and enhance customer interactions, leading to higher lead conversions, stronger relationships, and improved business performance. Lead Management Feelings of faith and trust are very important catalysts for your customers’ […]