Dalla lingua al successo: Un servizio clienti che aiuta il tuo business
Servizio clienti: è il principio che utilizza ogni strategia di espansione efficace nei mercati internazionali, cosicché si possa crescere sotto questo punto di vista. Comunicare nella lingua madre del cliente, infatti, significa non solo essere compresi, ma anche costruire fiducia e credibilità. Espandere il proprio business in Finlandia: La Finlandia è uno degli stati con […]
Un service client en Finnois: la clé pour séduire les consommateurs
Un service client en finnois représente un élément clé pour établir une relation de confiance avec les clients locaux et réussir sur un marché exigeant comme celui de la Finlande. Pour toute entreprise qui souhaite s’implanter durablement dans ce pays, parler la langue de ses clients est une condition essentielle. S’implanter en Finlande : l’importance […]
Customer Feedback Management: Turning Words into Opportunities
Discover how Customer Feedback Management (CFM) with Katrium can improve customer satisfaction, brand loyalty, and contribute to your business growth. Learn why outsourcing CFM is the way to success. The Importance of Customer Feedback Management Your customers’ opinions are one of your most valuable assets. However, if you begin receiving customer feedback from multiple sources […]
Multilingual Agent by Hour: Smartest Business Move That Can be Made
By hiring a multilingual agent by the hour, businesses can save up to 15 hours per week that would otherwise be spent struggling with translations or hiring multiple specialists. They also reduce onboarding time by 40%, as outsourced professionals come trained in multilingual communication and customer service. A study by the Harvard Business Review found […]
Multi-Channel Customer Service : The Art of Magic
Oh, multi-channel customer service. The noble art of soothing frazzled nerves and answering the age-old question, “Why isn’t this working?” If customer service were a person, it’d be that friend who always picks up your call—even at 3 a.m. Multi-channel customer service takes this unwavering dedication to the next level. It’s all about meeting customers […]
Phone Sales Services: The Essential Guide
Phone sales services are a vital part of modern business. Businesses rely on them to efficiently communicate with clients. Those kinds of services offer that convenience by bringing products and services directly to customers. In the fast-paced world of today, convenience is crucial. Phone sales basically means selling products or services over the phone. Trained […]
Real-time customer support
Real-time customer support allows businesses to ensure live support to their customers. Customer service is the service that a company provides to its customers before, during and after the purchase. The key is fast response, comprehensive support, and a quality team with adequate tools for successful implementation. It’s important to be professional, willing, and understanding […]
Email services: Streamline Your Business Communication
If your company is present online, email services are one of the most important things you should take care of. Among other channels, being accessible via email is important because email is still significant in business interaction. It is a professional, efficient and documented way of communication between the company and its client. It allows […]
Kundeservice på finsk: Nøkkelen til suksess i det finske markedet
I dagens globale økonomi er det enkelt for bedrifter å utvide sine tjenester og produkter til nye markeder. Men for å virkelig lykkes og bygge lojale kunderelasjoner, er det avgjørende at bedriftene tilpasser seg lokale preferanser – spesielt når det gjelder kundeservice. For selskaper som ønsker å satse på det finske markedet, er det avgjørende […]