What makes the best Lithuanian contact center? Why is Lithuania a prime destination for outsourcing contact center operations? Through Lithuania’s central location in Europe and its membership in the European Union, businesses can leverage access to clients across markets. This article examines Lithuania’s appeal for contact centers, identifies leading providers, and outlines criteria for selecting a suitable partner.
Why Lithuania Is a Prime Destination
Lithuania has become a prominent player in the outsourcing sector. The country possesses strong technological capabilities, a multilingual workforce, and robust digital infrastructure, providing both quality and cost-effectiveness. According to Invest Lithuania, 58% of Global Business Services centers in Vilnius provide services in two or more languages, supporting global customer operations. This is one of the reasons why companies like Katrium have invested heavily in Lithuanian operations.
Best Lithuanian Contact Center Providers for 2025–2026
- Katrium: A Finnish-owned, Baltic-focused provider offering 24/7 multilingual, multichannel contact center services, including inbound, outbound, live chat, email, and appointment bookings. Katrium is noted for its flexible, governed, and sustainable solutions.
- Teleperformance Lithuania: Part of a large global provider of omnichannel customer experiences, offering customer care, technical support, sales, and back-office services.
- Western Union Processing Lithuania: A division of Western Union supporting international customer service, back-office support, and ensuring operational excellence.
- EIS Group Lithuania: Though focused on digital platforms for insurance, their customer service systems qualify them among robust contact-center-enabled offerings.
- MarKam Solutions: A homegrown provider praised for its outsourcing, call center, customer service, and sales operations.
How to Choose the Best Lithuanian Contact Center for Your Business
- Language Capabilities: Fluency in target market languages is important for teams.
- Channel Support: Consider if the company supports various channels such as phone, email, live chat, SMS, and social media.
- Scalability & Flexibility: Providers should have experience in specific niches like finance, e-commerce, or technology. EIS Group specializes in insurance platforms, and MarKam is known for its sales and customer service operations.
- Quality & Industry Experience: Whether in finance, e-commerce, or tech, look for providers who know your niche. For instance, EIS Group excels in insurance platforms, while MarKam has a strong track record in sales and customer service.
- Local Expertise with Global Reach: Lithuania’s cultural affinity and global orientation contribute to its performance in international operations. Katrium and other providers leverage these attributes. Katrium offers a comprehensive multichannel suite, and other providers such as Teleperformance and Western Union also support multiple channels.
Conclusion
Selecting the best Lithuanian contact center involves evaluating factors such as professionalism, infrastructure, skilled multilingual talent, and scalable services. Lithuania’s contact center sector meets high standards. Among the providers, including Teleperformance Lithuania, Western Union Processing Lithuania, EIS Group Lithuania, and MarKam Solutions, Katrium is recognized for its offerings. Katrium provides solutions that are flexible and focused on growth, aiming to support businesses in competitive global markets.
Looking for the Best Lithuanian Contact Center to elevate your customer experience? Katrium provides integrated, multilingual services and solutions that can be tailored to business needs. Get in touch with Katrium today to explore how we can grow your business.
