Do you want to assist your clients effectively? Contact centers are a wise solution for improving customer service. This article will provide you with a list of the top contact center companies in Lithuania.
Key Benefits and Advantages Of Lithuanian Contact Centers
Baltic nations implement five primary benefits of contact centers: fostering teamwork, gaining customer insights, enhancing customer satisfaction, and providing multi-channel support.
For contact center companies in Lithuania, one of the most effective strategies is implementing engaging chatbots. This approach allows customers with urgent issues to quickly connect with customer service representatives via phone. By leveraging both chatbots and phone support, companies can enhance their multi-channel services and unlock additional opportunities beyond relying solely on mobile communication.
Convenience and flexibility are also key priorities, offering clients seamless interactions with customer service.
Also, the advanced infrastructure and favorable business climate in the region have attracted numerous international companies to establish their contact centers in the Baltic states.
Planas Chuliganas
Planas Chuliganas, with its highly skilled and multilingual workforce, Lithuania has become a prime destination for international contact center companies. One standout is that the company excels in the market research sector. Furthermore, renowned for its linguistic proficiency, Planas Chuliganas also leads in financial services, offering debt collection contact center services and efficient telemarketing sales. The company provides a range of services, including call center solutions, customer service outsourcing, and telemarketing sales.
Runway Kaunas
Runway Kaunas as a contact center company in Lithuania is showcasing its strengths and potential. This company provides sales outsourcing, top-tier customer service, and HR solutions. Runway Kaunas uniquely integrates AI technology with its customer service functions to enhance efficiency. In addition, core values include undertaking challenging projects, embracing change, and displaying creativity. With a focus on long-term goals and relentless optimism, Runway Kaunas is dedicated to shaping the future by overcoming impossible challenges.
Katrium
Katrium’s customer service focuses on executive insights, tools, and media, showcasing remarkable successes and rapid growth in the Baltics. Katrium, a Finnish-based company, stands out in the Baltic market with its significant progressive approach to corporate governance and equality. The company is dedicated to providing sustainable solutions and meeting innovative business needs. Katrium emphasizes economic growth, flexibility, innovation, and adaptability in its operations. Moreover, it offers various types of contact center services, including inbound, outbound, multichannel, and on-premise solutions. For more information or to get in touch, visit Katrium’s website.
EIS Group Lithuania
EIS Group Lithuania stands out among all the leading contact center companies in the country. Specializing in comprehensive digital platforms for insurance companies, EIS Group Lithuania plays a huge role in supporting digital transformation. For instance, the company delivers end-to-end core systems that encompass policy administration, billing, claims management, and customer service.
Western Union Processing Lithuania
Western Union Processing Lithuania operates as a division of Western Union and is a leader in international contact center service operations. This Lithuanian branch is essential to the company’s global activities, specializing in back-office support and crucial functions. Furthermore, the teams play a key role in customer service operations, addressing inquiries, processing transactions, and resolving issues. Thereby ensuring high levels of customer satisfaction and smooth operations across Western Union’s extensive network.
Teleperformance Lithuania
Teleperformance, a global leader in managing outsourced omnichannel customer experiences, operates in Lithuania under the name Teleperformance Lithuania. This company is stepping forward to the company’s worldwide contact center network. Teleperformance Lithuania offers a variety of customer experience management services, including customer care, technical support, sales, and back-office functions.
UAB Cognizant Technology Solutions Lithuania
UAB Cognizant Technology Solutions Lithuania operates as a key branch of Cognizant Technology Solutions, a global leader in IT services and consulting. Additionally, this Lithuanian branch delivers a wide collection of IT services and solutions. For instance, it includes software development, cloud services, quality assurance, and cybersecurity.
HCL Technologies Lithuania
HCL Technologies Lithuania delivers a detailed suite of IT services and solutions, including software development, infrastructure management, cybersecurity, and digital transformation. Furthermore, these offerings are provided to meet the needs of diverse industries such as healthcare, financial services, manufacturing, and technology.
Danske Bank Lithuania
Danske Bank Lithuania provides a satisfying experience through its contact service centers. Using a multichannel approach, the company offers international customer support via phone, email, online chat, and social media. Besides, this allows the client to choose preferred methods of communication and receive quick responses.
CGI Lithuania
CGI Lithuania has a significant impact on the country’s market and the growth of its contact service operations. As a major employer, CGI Lithuania collaborates with the local economy by suggesting jobs and investing in the community. In addition, the company provides high-value learning and professional development. In this way, employees can deliver the abilities and unique values they need to clients.
Contact centers could improve the satisfaction of your clients. With 17 years of experience, Katrium can help you provide the best services and grow your business.
