International Literacy Day Reading List: Essential Books for Entrepreneurs
At Katrium, we emphasize the value of reading. For us, reading is the easiest way to develop yourself because you can learn from successful people directly from their experience and knowledge. According to UNESCO, September 8 is International Literacy Day. Which the purpose of the celebration is to raise public awareness of the value of […]
Proactive Customer Service: What Does It Mean?
Proactive customer support is a methodology or approach to customer service in which businesses take the initiative to help customers before customers reach out for help. It’s about troubleshooting potential problems and solving them as soon as the first problems appear. In other words, you address the customer’s problem even before they encounter it, by […]
Good Customer Service Characteristics For Every Company
Good customer service characteristics have changed fundamentally compared to before. A long time ago, quickly responding to messages left by customers on the answering machine was considered sufficient. To answer the question “what does efficient customer service mean today”, we propose this article, which aims to answer common problems such as: Good customer service Customer […]
Emotional Intelligence To Build Better Customer Service
Emotional intelligence (EQ) isn’t just a soft skill, it’s a business superpower. Studies show that 90% of top-performing employees have high emotional intelligence. But how does it impact customer service and leadership? What is Emotional Intelligence (EQ) Emotional Intelligence (EQ) refers to a person’s ability to process both their own emotions and the emotions of […]
Omnichannel Customer Support – Value, Benefits and Tips
Most customers don’t want to be jumping around from one channel to another to get their issues resolved, and feeling drained after that. What if I told you that you can avoid that? Omnichannel customer support offers that, leading to an increased customer satisfaction. Want to know more about it? Let’s get started. But first, […]
Customer Service Quotes every business should know
Nowadays customer service is becoming more important than ever before. Business magnates, customer services experts and motivational speakers are highlighting the value of building customer loyalty. Still, there are some difficult days where there seems to be no end. Then, a bit of motivation is necessary to keep going and remember the worth of customers. […]