Customer Satisfaction: 5 Vital Metrics to Track
Customer satisfaction is widely recognized by organizations, as per Gartner, as the primary driver of competitive advantage. Therefore, any rationale that advocates for exceptional customer experience (CX) becomes straightforward. Since CX is quite versatile and complex, it will (it is) be realistic to say that a well-detailed CX will comprise comparing several CX data from […]
Customer Experience Metrics To Track Customer Satisfaction
Customer experience metrics are techniques you can use to monitor and evaluate customer interaction with your company. These interactions may not lead to a final purchase, but are still important for creating a positive brand image for the company. In order to create an optimal customer experience, its interdependence with the company’s operations must be […]