Modern Contact Center: What Powers Its Performance?
Today’s modern contact center is no longer just a place to handle incoming calls – it’s a strategic communication hub powered by digital tools, data, and customer-centric design. It provides a medium through which companies interact with their customers regularly. Compared to a decade ago, contact centers have made significant advances in efficiency, flexibility, and […]
Cold Calling Practice And Alternatives
Cold calling practice is a technique that serves to initiate an advertising process and thus capture potential customers. It refers to the fact that the customer is not waiting for the salesperson call and is not necessarily interested in the offer. It is often thought that this technique can be used for direct selling. Although companies […]