Contact center as a tool for company brand building

Nowadays businesses have to adapt quicker in a marketplace that constantly changes and demands quick actions. Companies must introduce new services and products to keep up and reach or maintain the leading position. It is essential to offer the best services for the customers more than ever before. Communication is the key to success, and there are variety of ways for a modern business to accomplish this goal. Over the years call centers have become a strong pillar in the company structure. Though, it’s not simple to build an excellent communication service from scratch.

The call center should be able to provide efficient solutions to its customers problems and/or offer information/queries about the company. Next to it, an international call center is the best option to show the company’s abilities to react with the market. This means that everyone can immediately call and receive the right answers in their native language or in English. This increases transparency and trust from the customer’s side.

For all the above reasons, it’s possible to rely on an outsourcing company like Katrium. Most people think that a call center is just a number to call if a problem occurs. However, it’s a service that defines the company’s strategy and reflects the image of the company to its customers. No matter who is going to reach your calling center and for what purpose the business always needs to make a good impression.

Benefits of outsourcing

The best service can answer inbound calls and make outbound calls. Inbound calls are usually made by customers to ask for information and help with problems. Another great thing about inbound calls is that it will also help managers to understand customer needs and if they are satisfied with the products and services. With Katrium you can also add the outbound calls to your call center services. Outbound calls are made by the company to a specific target. Target’s surveys can increase the company’s results effectively, but to obtain it, you need the right partner on your side. Katrium can build a strong relationship between you and the target group your company wishes to reach. The strategy for call center services and all communication is planned with you, and it suits the expected goals.

In conclusion, call centers are the keys to improve and maintain high quality for customer service it is a source for valuable feedback. To establish a relationship with existing and new customers, you need to set the standards right. Katrium will be glad to be your outsourcing partner across your call center program. Read more at our site www.katrium.eu/.

Everything you need to know about Telephone Mystery Shopping

The key to improve every business is to create a proper international communication. The contact center becomes a strong pillar in the operation of the company. The contact center must always be up to date to the company networks, proposals, and news. Next to the knowledge of the products, employers must know how to talk and interact with international customers. Sometimes it could be tricky to attract new clients. To avoid any inconvenience, it is possible to train and practice the skills and receive a complete evaluation of this service. This evaluation system is called “Telephone Mystery Shopping.” The research services are usually conducted by an outsourcing company, like Katrium, that can suit the company’s requests. Katrium offers services that are customized to your company’s needs and goals.

Now let’s take a look at the Telephone Mystery Shopping. It is important to give the instructions and attended expectations to the outsourcing company. If they know your goals, you will get better results. After this, Katrium will provide the so-called “mystery customer” who will conduct the research services. The procedure is easy and well-structured in two main phases. First, the mystery customer will act as a customer on company directions, and secondly, they will survey with the employers. As an outsourcing company, Katrium will help you to reach success by performing telephone mystery shopping. The mystery customer starts to call following the given instructions and the survey’s question to understand the employer’s opinions, doubts, and suggestions. Once the call is over, all the information is collected into a database for the company.

Benefits of research services

Regardless of the positive results, it is boring and a huge waste of time to listen and check the details of hours of calls, but the mystery calls service offers another benefit. The outsourcing company, Katrium, will speed up call results analysis. It is possible to collect into a database only a few, or a single question asked during the call. Hence it is available to listen and analyze only a single specific issue. Also, the survey’s results are collected and analyzed. This will give the managers a strong idea for future steps.

Katrium, as an outsourcing company, is your partner for international contact center, mystery shopping, market research service, and business support services. For more information, check https://katrium.eu/services/research-services-market-research-customer-satisfaction-international-market-research/

Multilingual customer support

With many digital services, companies can operate in other countries without having to move them physically. However, increasing demand for multilingual customer support and customer service counted as well. By choosing better service like an international call centre or online chat from Katrium. This can be done without a problem.

So, some say that talk in English is enough to keep good customer service. However, people are more comfortable talking in their native language. Even it is in a call centre or online chat. After that, smooth communication is the key to proper customer service. It promises the happiness of the client and the right customer support.

Outsource easily

No matter what is the problem, the customer wants to get in touch with the company. It’s important that customer service is available easily. This happens, via online talk and call centre. One good advantage of these two attitudes is that they can be paid easily. Like a skilled business like Katrium. More than that, the strong reporting business can analyze and show the needs of their customers. This is mandatory for more improve services in the same way. Keep in mind that the customer does not know the source of the back office. That means it easy suggests a local touch with the call centre. In the end result, by customer support to Katrium, the back office does not have to adapt worldwide. In fact, direct contact with the client and able to show results in any language.

All in all, the customer services offered by Katrium might help you to try for success. You can book an international call centre or live chat which gives great support. As well as, customer service should not be forgotten.

Katrium is your partner for international contact centre, market research, and business support services.

Find out more https://katrium.eu/services/