Everything you need to know about Telephone Mystery Shopping

The key to improve every business is to create a proper international communication. The contact center becomes a strong pillar in the operation of the company. The contact center must always be up to date to the company networks, proposals, and news. Next to the knowledge of the products, employers must know how to talk and interact with international customers. Sometimes it could be tricky to attract new clients. To avoid any inconvenience, it is possible to train and practice the skills and receive a complete evaluation of this service. This evaluation system is called “Telephone Mystery Shopping.” The research services are usually conducted by an outsourcing company, like Katrium, that can suit the company’s requests. Katrium offers services that are customized to your company’s needs and goals.

Now let’s take a look at the Telephone Mystery Shopping. It is important to give the instructions and attended expectations to the outsourcing company. If they know your goals, you will get better results. After this, Katrium will provide the so-called “mystery customer” who will conduct the research services. The procedure is easy and well-structured in two main phases. First, the mystery customer will act as a customer on company directions, and secondly, they will survey with the employers. As an outsourcing company, Katrium will help you to reach success by performing telephone mystery shopping. The mystery customer starts to call following the given instructions and the survey’s question to understand the employer’s opinions, doubts, and suggestions. Once the call is over, all the information is collected into a database for the company.

Benefits of research services

Regardless of the positive results, it is boring and a huge waste of time to listen and check the details of hours of calls, but the mystery calls service offers another benefit. The outsourcing company, Katrium, will speed up call results analysis. It is possible to collect into a database only a few, or a single question asked during the call. Hence it is available to listen and analyze only a single specific issue. Also, the survey’s results are collected and analyzed. This will give the managers a strong idea for future steps.

Katrium, as an outsourcing company, is your partner for international contact center, mystery shopping, market research service, and business support services. For more information, check https://katrium.eu/services/research-services-market-research-customer-satisfaction-international-market-research/

Contact center as a tool for company brand building

The world is a marketplace that changes every day. In this frame, companies must introduce new services and products to keep up and reach the leading position. To accomplish this, nowadays it’s essential to offer the best services for the customers. Communication is the key to success, and there are different ways to take care of it. Over the years call center has become a strong pillar in the company structure. Though, it’s not simple to build an excellent communication service from scratch.

For this reason, it’s possible to rely on an outsourcing company like Katrium. Most people think that a call center is just a number to call if a problem occurs. However, it’s a service that defines the company’s strategy.

The call center should be able to solve problems and offer information about the company. Next to it, an international call center is the best option to show the company’s strategy and abilities. This means that everyone can quickly call and receive the right answer in their native language or at least in English. This increases transparency and trust from the customer’s side. The international call center won’t only benefit the existing customers, but it brings you new ones as well. 

Benefits of outsourcing

The best service can answer inbound calls and make outbound calls. Inbound calls are usually made by customers to ask for information and help with problems. Another great thing about inbound calls is that it will also help managers to understand customer needs and if they are satisfied with the products and services. With Katrium you can also add the outbound calls to your call center services. Outbound calls are made by the company to a specific target. Target’s surveys can increase the company’s results effectively, but to obtain it, you need the right partner on your side. Katrium can build a strong relationship between you and the target group your company wishes to reach. The strategy for call center services and all communication is planned with you, and it suits the expected goals.

In a nutshell, call center and international call center are the keys to improve and maintain high quality for customer service. To establish a long-life relationship with customers, you need to set the standards right. Katrium will be glad to be your outsourcing partner across your call center program. Read more www.katrium.eu/

Multilingual customer support

In accordance with the digitalization of many services, companies can operate abroad without having to move their physically. However, thereby increasing demand for multilingual customer support and customer service should be considered as well. But by outsourcing an adjusted service like an international call center or online chat from Katrium, this can be done without difficulty.

One might argue that the widespread capability to hold a conversation in English is enough to maintain good customer service. However, most individuals are more comfortable communicating with the given customer service in their mother tongue, whether it is in an international call center or online chat. And after all, smooth communication is the key to an appropriate customer service that grants the satisfaction of the client and the right customer support.

Outsource easily

Whenever there is an inquiry, the customer might want to get in touch with the company. It’s important that customer service is available as easily as possible. This could occur, for example, as previously mentioned, via online chat and call center. One great advantage of these two approaches is that they can be outsourced easily to a proficient business like Katrium. Moreover, by a skillful reporting of these inquiries, an enterprise could analyze and understand the demands of their customers better to further improve services accordingly. And keep in mind that the customer does not know the origin of the back office which means that it effortless suggests a local touch of the call center. So, in conclusion, by outsourcing multilingual customer support to Katrium, your back office does not have to adapt globally. In fact, the direct contact to the client will be done by experts in this field who are capable to ensure great results in any given language.

All in all, the range of customer services offered by Katrium might help you to strive for global success. Among many things, you could outsource an international call center or live chat which enables great customer support. After all, customer service should not be underestimated.

Katrium is your partner for international contact center, market research, and business support services. Find out more https://katrium.eu/services/