Multilingual customer support

In accordance with the digitalization of many services, companies can operate abroad without having to move their physically. However, thereby increasing demand for multilingual customer support and customer service should be considered as well. But by outsourcing an adjusted service like an international call center or online chat from Katrium, this can be done without difficulty.

One might argue that the widespread capability to hold a conversation in English is enough to maintain good customer service. However, most individuals are more comfortable communicating with the given customer service in their mother tongue, whether it is in an international call center or online chat. And after all, smooth communication is the key to an appropriate customer service that grants the satisfaction of the client and the right customer support.

Whenever there is an inquiry, the customer might want to get in touch with the company. It’s important that customer service is available as easily as possible. This could occur, for example, as previously mentioned, via online chat and call center. One great advantage of these two approaches is that they can be outsourced easily to a proficient business like Katrium. Moreover, by a skillful reporting of these inquiries, an enterprise could analyze and understand the demands of their customers better to further improve services accordingly. And keep in mind that the customer does not know the origin of the back office which means that it effortless suggests a local touch of the call center. So, in conclusion, by outsourcing multilingual customer support to Katrium, your back office does not have to adapt globally. In fact, the direct contact to the client will be done by experts in this field who are capable to ensure great results in any given language.

All in all, the range of customer services offered by Katrium might help you to strive for global success. Among many things, you could outsource an international call center or live chat which enables great customer support. After all, customer service should not be underestimated.

Katrium is your partner for international contact center, market research, and business support services. Find out more

Outsourcing call center services

Every business should be aware of the fact that the key to a successful Customer- Relationship- Management (CRM) is proper communication, which commonly includes some sort of call center service, too. But then again, sometimes the implementation might appear a bit difficult. However, with the right partner by your side, the outsourcing of an international call center couldn’t be easier. And fortunately, Katrium is gladly there to help with outsourcing any inbound and outbound service.

Various studies suggest that the first contact between customer and business, like at an international call center, has a lasting impact on the future relationship between them. Therefore, the importance of such must not be underestimated. Furthermore, there are many inquiries for a customer to get in touch with the associated business. Many of those may contain essential information for a call center to report and forward. It could imply serious consequences if communication via a third party doesn’t run smoothly. That’s why you should only trust a proficient outsourcing service like Katrium.

Inbound calls may seem like the only necessary thing for customer support but that only covers the already existing ones. It’s important for a company to know the target groups and communicate with them. The call center service by Katrium is not just limited to inbound calls. In fact, outbound calls are offered, too. This serves the purpose of an even better CRM as you might utilize outbound calls to research new and already existing markets to improve your commerce. And you should keep in mind that you also have the option to expand that commerce on an international level.   

The benefits of outsourcing your call center are easy to determine. For one, a company that specializes in such can apply years of experience which others would have to gain first. Additionally, another aspect is that you may just focus on your core business while receiving the results by the call center without having to deal with yourself. This concludes to a more convenient to keep track of your market.

In a nutshell, by now, everybody should be aware of the importance of international call center services. Outsourcing customer service to a reliable and professional partner like Katrium will help your company to provide comprehensive services.

Katrium is your partner for international contact center, market research, and business support services. Find out more

The Necessity of Multilingual Contact Centers

No matter where you are, it’s indisputable that proper communication is the key to any successful business. But due to the globalization of our world, companies have to adapt the way they communicate and represent themselves on an international level, too.

Keep in mind that international trade enables enormous opportunities for any business which is willing to customize their services to potential clients and if you strive to expand your business there is no way around internationalization. The future success is therefore comprised of the ability to continuously capture new foreign markets. Including the need to provide appropriate customer service for each market.

Customer Service

Some might argue that more and more people around the world are able to speak English, but in reality, only around 38% of all EU- citizens claim to be able to hold a conversation in English.[ Special Eurobarometer 243 / Wave 64.3 – TNS Opinion & Social]

Let alone those who are able to do so are not automatically comfortable to express themselves in a foreign language. Whereas the essence of a call center is to hold a point of contact for cooperation and customer. You could even say that it outlines the relationship between those two. Hence, customer satisfaction couldn’t be more essential at that stage.

To grant the smooth operation of a contact center it requires the cultural appropriation by a proficient team which is able to communicate on a multilingual level. For a single business, it might often be difficult to implement such, especially with the lack of experience and furthermore the need of an international workforce. Nonetheless, it’s absolutely worth it. In particular with the assistance of a capable institution that specializes in this, it’s as easy as it could get.

All in all, you might be able to enhance customer satisfaction and therefore increase profits just by utilizing the opportunities of globalization. But to do so there is no way around a multilingual contact center.

Find out more about our international call center services here: