Blog

Changes appear in Call Centers due to the COVID-19 pandemic

The current pandemic and its restrictions have forever altered the way every company on the globe does its business, especially for call centers. Adapting to new challenges, like contacting customers and reworking business models, is more crucial for success than…

How to improve your customer empathy

Customer empathy is an important skill to have for people who work in customer service. They need to be able to understand the feelings of the incoming customers and treat them with care. This indeed does not mean that they…

Satisfaction surveys for a better customer experience

Satisfaction surveys for a better customer experience. Every business, small or big, want to provide a good customer experience for their clients. Customer satisfaction is a big part of measuring this. If you can visibly see how good your customer…

Basics for modernizing contact centers

Contact centers are positioned all over the world. Some are old, and some of them relatively new. As the world is evolving, so are customers and companies. But in many cases, contact centers are not. This means that there is…

Why Blogging is the Future

Since 2010 and the growing success of blogs, people have been using this type of media to inform, prevent, persuade, and communicate. After the arrival of social networks such as Instagram and Snapchat or Facebook, some people have expressed concern…