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TIPS FOR DATA CLEANING AND WHY EVERYONE NEED IT

Data entry is a common task in any company, used especially in the administration department. During the entry process, incorrect and inconsistent data administration can cause faults and may harm other further related tasks. Thus, data cleaning or data cleansing…

The Importance of Call center or contact center

The call centers first appeared in the United States. The initiatives were the leading telecommunication providers of the time in the early 1970s. There are many alternative definitions related to the call center. The concept of customer interaction center, customer…

Contact center as a tool increasing customer loyalty

GLOBALIZATION PROCESS The ever-increasing globalization we are experiencing nowadays has led to a significant intensity of the competition in the business industry. The globalization process has radically changed the factors that influence the customer choice of a product or a…

Calls Are Taking Longer, and It’s a Good Thing

It’s challenging to get precise objective data about the overall state of self-service technology. Case studies about specific projects exist in large amounts, but, as the saying goes, “the plural of anecdote is not data.” Besides, you always have to…