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5 Advantages of Sending Content Newsletters for a Blog

Sending content of emails and newsletters related to a blog can effectively build user loyalty and increase user interest. Here are the main advantages. In the case of a corporate blog linked to an e-commerce site, and in the case…

Are Telephone Interviews still useful for Market Research?

Companies often carry out market research through telephone interviews. Still, it is a technique that is increasingly becoming stagnant in the past. Usually, people do not answer the phone if they do not know who is on the other end,…

INBOUND ASSISTANCE: WHAT IT IS AND WHAT ARE THE BENEFITS FOR COMPANIES

Inbound employees are taking care of customers while at the same time, becoming ambassadors of corporate values are the cornerstone of a winning inbound service.Thanks to inbound assistance, the company has the opportunity to establish unique relationships with its consumers.…

Inbound or Outbound Contact Center: What are the differences

The contact center can be an excellent opportunity for earning thanks to the part-time formula that it generally offers. Both for students, as it also allows them to have time to study and follow university courses. Both for homemakers, who…

Features to test when moving to telephone contact center solutions

Despite different communication modes in today’s world, the telephone still plays a vital role within contact centers. Recent statistics support this claim, with 48% of consumers preferring to communicate through phone. And 75% of respondents wanting human interaction for customer…

Outsourcing call center services in companies

Due to increased competition in the market, more and more companies worldwide outsource their call center services to other telemarketing companies. The call center activity is one of the most important aspects of any company, whether it is outsourcing or…