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Inbound or Outbound Contact Center: What are the differences

The contact center can be an excellent opportunity for earning thanks to the part-time formula that it generally offers. Both for students, as it also allows them to have time to study and follow university courses. Both for homemakers, who…

Features to test when moving to telephone contact center solutions

Despite different communication modes in today’s world, the telephone still plays a vital role within contact centers. Recent statistics support this claim, with 48% of consumers preferring to communicate through phone. And 75% of respondents wanting human interaction for customer…

Outsourcing call center services in companies

Due to increased competition in the market, more and more companies worldwide outsource their call center services to other telemarketing companies. The call center activity is one of the most important aspects of any company, whether it is outsourcing or…

Characteristics and trends in call center outsourcing

Outsourcing through a contact center is the business strategy of substituting a company’s contact center services for an outsourced business. This outsourced company manages all kinds of customer services, from incoming calls to outgoing calls. Today’s call center service providers…

CRM Solutions for an efficient Call Center

What do customers want? Whether it’s a customer, a potential customer, or a partner on the phone with the call center, they all want one thing: to receive a service. The call could be a sales inquiry, a complaint, a…

MODELLING CALL CENTER EVALUATION TO CREATE A MEASURABLE DIFFERENCE

Today, call center evaluation and quality assurance (QA) can’t be under-looked in the world of evolving customer service care. Most of all, when it concerns whether companies are using it to steer the right attitudes. Most Heads of administrations desire…