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Contact center as a tool increasing customer loyalty

GLOBALIZATION PROCESS The ever-increasing globalization we are experiencing nowadays has led to a significant intensity of the competition in the business industry. The globalization process has radically changed the factors that influence the customer choice of a product or a…

Calls Are Taking Longer, and It’s a Good Thing

It’s challenging to get precise objective data about the overall state of self-service technology. Case studies about specific projects exist in large amounts, but, as the saying goes, “the plural of anecdote is not data.” Besides, you always have to…

The Essential Function of Sales In An Organisation

In any organization, the sales department has an essential function in the success of the business. The unique purpose of sales is to bridge the gap between the potential customer’s needs and the products or services that the organization gives.…

10 Important Strenghts Every Good Blogger Should Have

What makes a blogger amazing? I suppose it depends on what you think is a fantastic blogger. Generally, we can define an awesome blogger who can give excellent content to its users. We are talking about content that always enriches…