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Satisfaction surveys for a better customer experience

Satisfaction surveys for a better customer experience. Every business, small or big, want to provide a good customer experience for their clients. Customer satisfaction is a big part of measuring this. If you can visibly see how good your customer…

Basics for modernizing contact centers

Contact centers are positioned all over the world. Some are old, and some of them relatively new. As the world is evolving, so are customers and companies. But in many cases, contact centers are not. This means that there is…

Why Blogging is the Future

Since 2010 and the growing success of blogs, people have been using this type of media to inform, prevent, persuade, and communicate. After the arrival of social networks such as Instagram and Snapchat or Facebook, some people have expressed concern…

Why is it Smart to Outsource Back-office Tasks

outsourcing back-office tasks with CALL CENTER OR CONTACT CENTER There are many alternative definitions related to the call center. The concept of “pain center” regards the customer interaction center, customer contact center, multi-channel call center, connected call center, customer contact…

Lead Generation Trend for 2020

Lead: What it means? For digital marketing, a Lead is a potential consumer who has shown interest in consuming your product or service. People visited your site through some interaction, such as content or form, and informed data about himself…