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Multilingual customer support strategy to improve customer experience.

BASIC STEPS IN ESTABLISHING A MULTILINGUAL CUSTOMER SUPPORT STRATEGY With the recent boom in interconnectedness and globalization in today’s world, customers must get served not just in one general language but also in their language of choice. Customer support strategies…

8 steps to great customer service

Steps to great customer serviceHaving a good customer service is the key to owning a great business and will help you grow your customer pool and your company. In this short blog, we will give you the eight steps on…

Changes appear in Call Centers due to the COVID-19 pandemic

The current pandemic and its restrictions have forever altered the way every company on the globe does its business, especially for call centers. Adapting to new challenges, like contacting customers and reworking business models, is more crucial for success than…

How to improve your customer empathy

Customer empathy is an important skill to have for people who work in customer service. They need to be able to understand the feelings of the incoming customers and treat them with care. This indeed does not mean that they…