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Digital Transformation of Call Centers

Today’s fast-growing environment affects all areas of businesses. The communication channels rise between companies and their customers. There exist Voice Chat, Emails, social media, chatbots. Also, the diversity of new technological devices encourages companies to develop suitable solutions. It’s been…

Outsourcing translation services

Outsourcing translation services is a key changer. All companies working on the Internet or offering their services in different countries know the translation service’s importance. It is essential to decide whether the best option is to outsource the translation service…

Basics That Power the Modern Contact Center

Instead of talking about the cool and new tools, this blog post introduces a series about the basics for modernizing the contact center. It’s been intriguing to see the removal, or maybe, more accurately, the reduction of cursive writing from…

Top Tools for Sales and Marketing Managers

Top Tools for Sales and Marketing Managers In the world of sales and marketing, it seems like there are dozens of new working tools. They could help you boost your work productivity. There are so many different choices provided to…

5 Important Customer Experience (CX) Metrics to Track

Based on what Gartner said, most organizations see the customer experience (CX) as what truly motivates (makes) competitive advantage. And for this reason, any argument that will support exceptional customer experience (CX) will be easy. Since CX is quite versatile…

The Benefits of Outsourcing in Casino

Outsourcing Outsourcing in Casinos has become more popular. First of all, we will explain Outsourcing. Outsourcing is the business process that could be performed more efficiently and more effectively by another corporation, which hires to develop that portion of the…