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Trends in contact center world

Based on Josh O’Farrell, who is a Technical Content Writer at Spearline, we will try to explain to you all the aspects of trends in the call center world. First, you need to understand that there are a lot of…

Five things you didn’t know about blog writing

Five things you didn’t know about blog writing This article will reveal five important things you didn’t know about blog writing. You read this because either you have a blog that is not bringing as much attention to your site…

Great reasons why back office

Have you ever heard about the back office? What task does this department perform? Why it is important and beneficial for companies? If you have never heard about it, this article is exactly for you! what is the back office?…

TIPS FOR DATA CLEANING AND WHY EVERYONE NEED IT

Data entry is a common task in any company, used especially in the administration department. During the entry process, incorrect and inconsistent data administration can cause faults and may harm other further related tasks. Thus, data cleaning or data cleansing…

Call center or contact center

The call centers first appeared in the United States. The initiatives was the leading of telecommunication providers of the time in the early 1970s. There are many alternative definitions related to the call center. The concept of customer interaction center,…